Negative Stock Levels In Seller Center Explained
Do you sometimes see a negative stock level in Seller Center and wonder why this happens?
The Iconic Seller Center reserves stock for pending orders, which can result in negative stock levels in Seller Center.
This means that when IDA connect syncs a product’s stock level to zero, The Iconic immediately and automatically adjusts it to a negative value until the order is fulfilled.
You can safely ignore these negative numbers. You can also check that the item’s stock level returns to ‘0 available’ after you have fulfilled the order.
Example
Let’s take a look at Item 1 that has a stock level of 1 and see how it progresses through the order lifecycle.
| Action | Iconic Stock | Shopify Stock |
| Last inventory sync | Quantity: 1 Available: 1 |
1 |
| Order for 1 Item1 | Quantity: 1 Available: 0 |
1 |
| Order created in Shopify | Quantity: 1 Available: 0 |
0 |
Stock level sync to Iconic of 0 quantity |
Quantity: 0 Available: -1 |
0 |
| Order mark as sent in Seller center | Quantity: 0 Available: 0 |
0 |
Negative stock levels in Seller Center are nothing to worry about. They are a symptom of the combination of having your stock levels in sync and The Iconic wishing to reserve stock while orders are pending.