3. SKU Management

IDA Connect uses SKUs (Stock Keeping Unit Identifiers) to identify and match your products and product variants.

If there are problems with your SKUs, IDA Connect will not be able to match your products and the sync may not work properly.

SKU Hygiene

• 1.    SKUs must be unique.  That means you must have a different SKU for every size and every colour (variant) of every product you stock.
• 2.    SKUs must be identical on each channel/store. Every product/variant must have exactly the same SKU in your sales channel as it does in your Shopify store.
• 3.    Check for duplicate SKUs and replace them with unique codes.
• 4.    Avoid having spaces at the beginning or end of SKUs.

Some issues we see with matching SKUs include having spaces in the SKU or using an underscore instead of a dash or vice versa.

If you are having problems getting your SKUs aligned, it might be worth using an app like Microsoft Excel to analyse your products and SKUs. You can export your lists from your systems and plug them into Excel to see what is happening.

You can also open your exported file in a plain text editor like Notepad (Windows) or TextEdit (Mac). This helps identify when there are extra characters like spaces in your SKU.