Understanding Order Value
Order Values are Estimates
The order value in your Shopify store is an estimate of the order value from your connected sales channel. It is not guaranteed to be correct. This is because fees and discounts applied by sales channels are not always passed through.
IDA Connect provides an estimated order value to give you an indication of what your sales channel will pay you. For the actual value you must check your sales channel, such as Seller Center.
Order Price Settings
The Iconic can send orders with one of these two types of prices:
- Item Price = the price listed on The Iconic.
- Paid Price = the actual price paid by the consumer, minus any discount. The discount could be one funded by you or one funded by The Iconic.
In IDA Connect, you can choose which of these two prices will be used for line items in Shopify orders that originated in The Iconic. Do this in The Iconic Connector settings part of your dashboard.
Important: If you choose to have orders sent with ‘Paid Price’, some of your orders may come through with a lower value than what The Iconic will pay. This happens when The Iconic has funded a discount, because these Iconic-funded discounts are not passed through to IDA Connect.
Commission Rate Setting
You can enter the amount of commission that The Iconic charges you into IDA Connect (optional). Set the commission rate in The Iconic Connector settings part of your dashboard. This makes the Shopify order value closer to what The Iconic will pay to you, however it is not guaranteed to be exact.
For example, if The Iconic takes 20% then enter 20 to the Commission Rate box in The Iconic Connector settings part of your dashboard. This will remove 20% from the value of each line item when the order is created in your Shopify store.
Some sellers want all items to have $0 value, for accounting purposes, so they enter a commission rate of 100%.
Commissions should be entered as a whole number.
Order Value Discrepancy
Order values in Shopify are estimates, based on the information chosen by you, such as which price to use and which commission rate you entered to IDA Connect, as well as information provided by the sales channel, such as some discounts.
Obtain the exact order value from your sales channel, e.g. Seller Center.
Order value estimate lower in Shopify
When your sales channel funds a consumer’s discount, your Shopify order value will be lower than the actual amount you will receive.
Order value estimate higher in Shopify
If your sales channel levies a fee or fine, your Shopify order value will be higher than the actual amount you will receive.
For example, if The Iconic levies a Delayed Dispatch Fee on an order, this information is not available to IDA Connect. Your order value will be higher in Shopify. To check for fees, fines and discounts, check the transaction details in your sales channel, e.g. Seller Center.