2. Matching Products and Variants

The sync process starts with IDA Connect matching products between your store and your sales channel.

• Matched: Products/variants that IDA Connect has matched.  IDA Connect can manage stock levels for matched products.
• Unmatched: Variants/products found on a sales channel that could not be matched to a product on the Shopify store. These items are unmanaged: IDA Connect will not sync orders or stock levels.

Use the Unmatched screen in the IDA Connect Dashboard to see if all your items have been matched. 

Product matching is done using SKUs.  If some of your products/variants have not been matched, it will be because of their SKUs.

For products/variants to be matched automatically, you must have your SKUs set up correctly.  See SKU Management for more information.