Tracking Numbers Not Being Sent
If tracking numbers are not being sent to your sales channel, check for spaces at the beginning or end of your tracking numbers.
Some carriers accept spaces but some carriers, including AU POST do not.
Also
- Make sure that carriers have been properly matched, that is, are the carrier codes correct in both channels? Note that Shopify and The Iconic use different codes for the same carrier.
- Review your carrier’s configuration instructions for the sales channel to check that the carrier is set up properly in your sales channel.
- In your sales channel (e.g. The Iconic Seller Center) make sure the carrier is set as ‘active’ and ‘available’.
Use the Retry Fulfilment button if you want IDA Connect to attempt to resend the fulfilment to the sales channel.
If you change your carrier, IDA Connect cannot always automatically match the identity of the carrier between your Shopify store and your connected sales channel(s). This might happen with less well-known carrier or a new carrier. In this case, the IDA Connect support team will need to match the carrier for you.