Fulfilment Errors
If your sales channel runs into a problem with fulfilment, it sends an error message to IDA Connect. You will receive an email from IDA connect, titled ‘Fulfilment Error’.
Common fulfilment errors:
- - the sales channel does not recognise the carrier or
- - the tracking ID has been used before.
What causes this problem?
A common cause of fulfilment update errors is changing carriers or setting up a new carrier. Shopify and the sales channel have different internal codes for the same carriers, which can sometimes create problems.
Note that The Iconic Seller Center does not accept OTHER* as a shipping carrier.
How to fix fulfillment update problems
- 1) Within your sales channel dashboard (eg. The Iconic Seller Centre) find the order and update the tracking details manually.
- 2) Review your carrier’s configuration instructions for the sales channel to check that the carrier is set up properly in your sales channel.
- 3) In your sales channel (eg. The Iconic Seller Centre) make sure the carrier is set as ‘active’ and ‘available’.
- 4) Use the 'Retry Fulfilment' button if you want IDA Connect to attempt to resend the fulfilment status to the sales channel.
If you change your carrier, IDA Connect cannot always automatically match the identity of the carrier between your Shopify store and your connected sales channel(s). This might happen with less well-known carrier or a new carrier. In this case, you can create your own match between Shopify and Seller Centre carriers. See the help article "Carrier Matching".
*If you choose OTHER as a shipping carrier when fulfilling a The Iconic order in Shopify, you will get an error notification from IDA Connect. You then need to update the shipping information and fulfilment status manually in Seller Center.