Order Value Not Correct

The Iconic provides two prices with the order you can choose from. 

- The first is the Item Price, as listed on the product. 

- The second is the Paid price, which will include any discounts applied to the order. The discount could be one funded by yourself or one funded by The Iconic. Some discounts and some fees, such as Delayed Dispatch Fees are not passed through from The Iconic.  This will result in the order value in Shopify being lower or higher than the actual amount you will receive. 

Order Values are Estimates

The order value in your Shopify store is an estimate of the order value from your connected sales channel.  It is not guaranteed to be correct. This is because fees and discounts applied by sales channels are not always passed through.

IDA Connect provides an estimated order value to give you an indication of what your sales channel will pay you.  For the actual value you must check your sales channel, such as Seller Center.

Order value estimate lower in Shopify

When your sales channel funds a consumer’s discount, your Shopify order value will be lower than the actual amount you will receive.

Order value estimate higher in Shopify

If your sales channel levies a fee or fine, your Shopify order value will be higher than the actual amount you will receive.

For example, if The Iconic levies a Delayed Dispatch Fee on an order, this information is not available to IDA Connect.  Your order value will be higher in Shopify.  To check for fees, fines and discounts, check the transaction details in your sales channel, e.g. Seller Center. 

See also: Understanding Order Value