Carrier Matching
Shopify and The Iconic have different internal codes for the same carriers, so carriers must be "matched" for fulfilment updates to work correctly.
IDA Connect automatically matches well-known carriers between Shopify and Seller Center like 'Australia Post' to 'AusPost'.
For other carriers, you can create your own matches in IDA Connect.
Why create a carrier match:
The Iconic rejects fulfilments if they do not recognise the carrier. The carrier must be set up and active in Seller Center. The carrier must be set to 'available' in Seller Center.
Create a match so that The Iconic can recognise the carrier in the fulfilment information sent from your Shopify store by IDA Connect.
How to create a carrier match:
To create a new match between carriers in Shopify and Seller Center,
- (1) Check that the carrier is set up, active and available in Shopify and in Seller Center. Consult Seller Center help docs for complete instructions.
- (2) In your IDA Connect dashboard, go to The Iconic Connector Settings > Custom Carrier Matching
- (3) Enter your Shopify and Seller Center carrier names and press '+' to add the new match.
Alternatively, if you want to fulfil orders using an unmatched shipping carrier, Seller Center will (continue to) reject these. For such orders, you need to update the shipping information and fulfilment status manually in Seller Center.
Good to know:
New matches overwrite previous matches for your IDA Connect account. Check you have entered the carrier names accurately when creating a new match.
If you create a new match that happens to already exist, including matches already known to IDA Connect, this will not cause problems.