Product Resets: How and When to Do a Product Reset

What is a product reset?

When you click the product reset button, IDA Connect runs a process to re-match your products. 

In this process, IDA Connect goes through every product in your store and attempts to match these with your listings on The Iconic Seller Center.  The matching process relies on the SKU codes being exactly the same in Shopify and The Iconic. 

Orders and inventory updates are put on hold during a product reset.  The process can take up to one hour.  When the reset is complete you receive a notification by email.  

How to do a product reset

To perform a reset, simply press the product reset button towards the bottom of your IDA Connect dashboard. 

What to do after a product reset

• check the Unmatched SKU list which you can find just to the left of the Product Reset button.  This list contains all the SKUs that are currently active on Seller Center but could not be matched to your Shopify store by IDA Connect.
• If the products should be matched, check that the SKUs are the same in Shopify and Seller Center.  Check for spaces, underscores or other minor differences. If the SKUs are identical, consult our help article 'Other Matching Errors' for less common problems in product matching and resets.
• If the products are old or discontinued, deactivate them on Seller Center.
• It is okay to have unmatched SKUs, but be aware that IDA Connect does not process inventory updates or orders for unmatched variants. 

When to do a product reset

You should perform a product reset...

1) If you are experiencing problems and a product reset is indicated in the IDA Connect Troubleshooting Checklist.

2) If you have been advised by the IDA Connect help team to perform a product reset.

3) If you have made changes to your product listings that include SKU updates.  

Please note: it is best practice to not change SKUs in Shopify.  It is better to archive the old product, duplicate it and create a new product listing with a new, unique SKU in Shopify.  However, if changing SKUs is absolutely unavoidable, you can use the Product Reset function to make sure everything is lined up correctly after your changes.

4) Some stores will need to run regular product resets.  If this affects you, you will be advised by the IDA Connect help team.